One error of the article . Austin is not by far the largest American city without an accredited AZA zoo. In fact it is the fourth largest metropolitan area without an AZA accredited zoo. Riverside Ca, Las Vegas Nv and Charlotte NC are all larger metro areas. Though Las Vegas does have an AZA accredited aquarium. (granted Riverside is close to LA but it is considered a seperate metro area)
This situation mirrors a small facility that's is now closed in Las Vegas and for similar reasons: a board made up of people not really familiar with zoos,
an inexperienced keeper staff, and a part time/volunteer veterinarian whose recommendations were ignored.
It is flabbergasting to keep an animal alive, in pain in squalid conditions and not even on display. That would seem to not make any sense whatsoever.
The keepers should have complained to the USDA as that would have been the regulatory agency with authority to do something.