There is a lot more nuance and details to what the VOX reporting describes, but focussing on the acrylic window.... it is not the only/main issue. In general, pelagic species have trouble facing barriers (walls, windows, sloped ones, straight ones...).
At a University, experiments involving captivity with leatherback sea turtle (
Dermochelys coriacea) in the early 2000´s stated that:
"
As leatherbacks are oceanic-pelagic animals that swim continuously and do not recognize vertical and horizontal barriers (tank walls & bottom)...." (
Todd-Jones, T., 2009).
They managed to keep them using a harness type system suspended from above.
Species that are none pelagic, which had faced a similar situation of ramming into the walls like the Tiger shark (
Galeocerdo cuvier) at Acuario de Veracruz, Mexico, have succesfully been kept for several years in captivity, to a point that thier release was partially related to the tiger shark outgrowing the available spece at its exhibit. In Veracruz, they used fake coral and other temporary elements to make the tank barriers distinguishable for the shark. A similar approach has been used while introducing Giant Manta ray (
Mobula birostris) to aquariums, I believe in either/both France and USA.
So I believe that, with, potentially horizontally larger facilities and specifically designed for few pelagic species, success could be found with some species.
Now, the a similar solution to what you describe, might be the Oculus at the Gulf Stream Aquarium, of the Phillip & Patricia Frost Museum of Science, at Miami, USA. While it "only" holds 500,000 gallons, the only acrylic is on the bottom of the tank, so fish would not really find it on their swimming patterns.