Twycross Zoo A first time visit to Twycross

LeeMac13

Well-Known Member
I visited Twycross yesterday for the first time, unsure really of what to expect having read the numerous posts on here very few if any giving me any real hope of seeing a half decent zoo. But still the eternal optimist that I try to be was hoping to be proved wrong by my initial thoughts based on posts from fellow Zoochatters. Sadly I was wrong.

Arriving at the zoo you are greeted by a giant warehouse basically filled to the brim with various merchandise and food outlets, and whilst I thought the Snow leopard exhibit was nice enough I had to wonder why so much money had been spend on a exhibit showcasing a creature who is naturally shy by nature. After the grandeur of Himalaya I was surprised to find that once you walked outside to the entrance kiosk it was basically a wooden shed quite a big change

The Gibbon nursery was the first thing that I stopped at the long building separated into small sections for each Gibbon or in some case a pair. To me the area seemed small and uninspired with very little for the Gibbons to do with the small room covered in tiles with very little room for them to climb let alone swing. Sadly this was to be a common theme with the primate enclosures with the main Gibbon complex being very similar, and whilst the outdoor area here was slightly better the long rectangular mesh cages left a lot to be desired with the Gibbons being able to swing just a few feet before reaching the other end of the cage. One thing that struck me was inside the Gibbon house there was a lone gibbon in one of the cages which at first I though was just scratching its back but the more an more I watched it, it seemed to be bashing its head against the tiled wall. Now whilst this Gibbon may very well have just been scratching its back and it was hitting its head as a consequence of that I don’t know but it certainly got me thinking and more than slightly worried.
Prarie Dog exhibit was fine given what it is used for although it did seem that you could get quite close to them am sure before to long if not already somebody will receive a bite. The Langur house was similar to the other primate houses long rows of small box like cages with a rectangular outdoor enclosure. In my eyes the indoor enclosures especially are too small for something the size of a Langur or Gibbon. I also noticed two signs one explaining that even though the primates my look sad there are not, and a sign telling visitors not to worry if they see Primates laying on the floor as a lot of them have under floor heating. The Amur Leopard exhibit was adequate I guess but the glass windows where filled with finger prints and mud. Making viewing the Leopards even more of a difficulty having just saw a tail after half an hour of waiting. The Mara, Capybara and Vicuna paddocks where ok and whilst it was nice to see Mara ( a first for me) I couldn’t help thinking that the zoo would be better served moving the animals on and concentrating more on the primates given its self proclaimed title as “The World Primate Centre”. No sign of the Striped Hyena apart from the brief whisp of a tail as one lay in a dried up pool. Again the windows where very dirty and was near impossible to see through them.

Next where the Camels in yet another ok enclosure though I cannot see the point in having yet another glass viewing window especially as it is covered in Camel slobber and spit. Dhole where next yet another first for me was nice to see them but the area seemed small given the amount having saw atleast three of them in the small enclosure, cannot see any reason why the enclosure cannot be extended into the Ground Hornbill enclosure as this looks just like a overgrown patch of grass with a battered old shed in the back.
Next where the Chimps and Gorillas the outdoor chimp enclosure looked ok but nothing special not much in the way of things for the chimps to climb and far too many bits of cardboard box and empty plastic bottles for my liking.
The newer Gorilla house was again ok but nothing spectacular to me the indoor area seemed quite dark with little for them to do. Was treated to Asante coming over to me and taking great interest in my camera. The outdoor enclosure is again ok but would much prefer to see one big Gorilla enclosure rather than two small ones. Elephant enclosure was ok too nice to see a mix of both sand and grass the Elephant trail was a nice touch too but again given the cost of it I wonder is it really necessary. I really liked the Borneo Longhouse be nice to see some more species included if that is the way the zoo wishes to go. Sealion pool was awful green water in what looked to be just a giant paddling pool and apart from a very tiny space in the middle nowhere for the sealions to move on land again another species I would move on. The Owl cages where for me too small the Owls seemed quite cramped in them, I’m not even sure how many people knew they where there as quite a lot of visitors just walked past them.
With the Aardwolf enclosure now empty a Bat eared Fox had taken up residency in their for the time being with more of the foxes in the adjacent enclosure all fast asleep again an ok enclosure but would much prefer it to be themed with maybe some sand etc instead of grass.
The Penguin pool is equally poor nothing of real interest just basically a pool with a glass panel in. Noticed a lot of the Penguins coming quite close to visitors which may be a good thing for visitors but I cant help thinking this will end in a Penguin being fed something it shouldn’t.
I had read a lot about the so called “Green Mile” before my visit and was still quite shocked by just how bad they actually are. It literally looked like a rubbish tip with layer upon layer of paper, plastic bottles and cardboard boxes filling each of the small enclosures. Surrounded by wire mesh and a few logs littering each enclosure.

Lastly I visited the Bonobo and Orang enclosures. Seeing Bonobo’s was something I was really looking forward to and whilst the enclosure was ok again it was nothing special again a lot of plastic bottles and bit of paper making the enclosures look untidy and unkept. The indoor enclosures where quite sparse with little in the way of climbing structures about from a metal platform or two. Similar for the Orangs was quite surprised to see the small indoor enclosures and again they where littered with plastic bottles and bits of paper.

For me the zoo needs to decide what it is a zoo or a Primate centre I don’t think it can be both atleast not in the short term and given the space the zoo has at the moment. The powers that be need to decided what the long term plan for the zoo is. I think a good idea would be to move a lot of the mammal species on and the majority of the primates and concentrate on the Great Apes and build multipurpose enclosures for them rather than having small enclosures doted about.

Overall I was disappointed in my visit to Twycross, and this review is in no way me just jumping on the Twycross bashing band wagon if there is such a thing. This is just my humble opinion on the zoo and I hope it will be of use and generate discussion in the forums.
 
Interesting review - don't think there's anything too controversial in there.


After the grandeur of Himalaya I was surprised to find that once you walked outside to the entrance kiosk it was basically a wooden shed quite a big change

I still think that (although it may have been a requirement for them to get the money that most of it was outside the zoo) it's a big mistake that the Himalaya building doesn't incorporate the actual entrance somehow. The current set-up is ridiculous.


Prarie Dog exhibit was fine given what it is used for although it did seem that you could get quite close to them am sure before to long if not already somebody will receive a bite.

It's been there for years with no problems (and I've seen many other exhibts on similar lines).


I also noticed two signs one explaining that even though the primates my look sad there are not, and a sign telling visitors not to worry if they see Primates laying on the floor as a lot of them have under floor heating.

I like these signs - and the under-floor heating one is necessary if the keepers aren't to spend all day dealing with well-meaning visitors - many of the monkeys do sprawl out on the heated floor and look very ill indeed!


No sign of the Striped Hyena apart from the brief whisp of a tail as one lay in a dried up pool. Again the windows where very dirty and was near impossible to see through them.

The windows are never clear even if they're clean - they were badly scratched by the lions and have never been replaced.


Dhole where next yet another first for me was nice to see them but the area seemed small given the amount having saw atleast three of them in the small enclosure, cannot see any reason why the enclosure cannot be extended into the Ground Hornbill enclosure as this looks just like a overgrown patch of grass with a battered old shed in the back.

Except for the breeding pair of Michie's Tufted Deer that live in-between the two. ;)

Twycross are the only UK zoo keeping the species, so I really hope they don't do anything to upset them.


Elephant enclosure was ok too nice to see a mix of both sand and grass the Elephant trail was a nice touch too but again given the cost of it I wonder is it really necessary.

That 'trail' area apparently cost £1m. It's very nice but there were far better things to spend that on.


The Owl cages where for me too small the Owls seemed quite cramped in them, I’m not even sure how many people knew they where there as quite a lot of visitors just walked past them.

I often have to skip that area as it's too busy!


The Penguin pool is equally poor nothing of real interest just basically a pool with a glass panel in. Noticed a lot of the Penguins coming quite close to visitors which may be a good thing for visitors but I cant help thinking this will end in a Penguin being fed something it shouldn’t.

It's just a standard penguin pool - I wouldn't say it was 'poor'.


I had read a lot about the so called “Green Mile” before my visit and was still quite shocked by just how bad they actually are. It literally looked like a rubbish tip with layer upon layer of paper, plastic bottles and cardboard boxes filling each of the small enclosures. Surrounded by wire mesh and a few logs littering each enclosure.

Lovely, aren't they...

Twycross' ape enclosures are never short of enrichment items but they do tend to be the kind of enrichment items that make the place look like it's been the victim of fly-tipping...
 
I was there yesterday. I wasn't busy so if you remember seeing a tall, gangly, blonde Australian with a backpack by himself then you probably saw me :) I was there nearly all day too becasue I caught the bus and had to wait until 4:40 before I could leave.

It was my first visit too and I didn't have exceptionally high hopes from what I've seen. I mostly try and avoid bad zoos. I've no interest in seeing small wire cages no matter what's in them but some of the photos I've seen showed nice exhibits and I couldn't turn down the chance to see bonobos. Anywho on with what I thought of the place!

I didn't realise you couldn't get into Himalaya from inside the zoo so I went straight to the ticket booths, got my wristband and waltzed on through into the zoo. It's not laid out with much order in mind so there were things that I only saw on the second or third time I went past. I looked around the area with the nursery, gibbon house, primate house and through to the langur house. I have to agree with most of what Lee Mac has said. The indoor areas were small and sterile in a lot of the cases, the outdoor exhibits were all of the caged variety and the only plants in most of the exhibits was a nice short lawn. On the fence of one of the crane exhibits was a sign asking, 'Why don't we mow the grass in this exhibit?' 'Why mow the grass in any exhibit?' Was my reply. Another thing that made me laugh was the langur house only had one species of langur and two species of guenon from what I can remember.

Next I walked along the top path and I thought these exhibits were OK for all of their occupants. The only thing I didn't like was that the hyaenas were separated and one had to spend all of it's time in a tiny side enclosure. I hope this gets changed around often. The tufted deer were a real highlight of the whole zoo. I thought they'd be a shy sort of creature but the two I saw were foraging around a bit and weren't shy at all. I really liked the camel exhibit too. I liked it in the same way that I like the historic macaw aviary at Melbourne Zoo. They both remind me of an old fashioned sort of zoo from a time gone by. In a good way of course. After this I walked down to the giraffe paddock by way of some great ape exhibits. I didn't like any of the exhibits along the way. Is this cheapest way to house great apes or does Twycross Zoo have zero imagination? Why are they all identical? Identical wouldn't be bad if it meant they were all good. Surely, once they built the first exhibit like this and they saw how boring it must be for the apes and how unaesthetic it is for visitors, they could have changed it up a bit. The bonobos were the highlight of the day though. One of the groups had two small ones that played together and I stayed there watching for about and hour all up. I do have a question about their exhibit. I assume they are always in those two groups but there is only one outdoor exhibit so does one group always have to be locked indoors while the other group gets a turn outside? The giraffe exhibit was about as barren as you could possibly make a patch of earth. An oval of gravel with two poles to hang food from is all that they have outdoors.

After this section I went down past the elephants along the Asian trail. This is easily the best part of the zoo but as a few people have said already, why is there money for elephants and birds but not to update some of the ape quarters? As usual I have some more questions. What species of crane live in the first exhibit you come across when you’ve come from the elephant’s direction? And also what species live right at the end near the off exhibit Malayan tapir? The central area of the zoo is much like the rest of the zoo, a mix of random animals in subpar exhibits. The monkey house in the middle was empty from what I could tell and there was a section for chimpanzees here (maybe what you’re calling the green mile because that seems fitting) that were actually, what I would call, terrible. Long, skinny enclosures for what seemed like solitary chimpanzees.

Anyway that’s it from me. Sorry to fill up you thread Leemac13. I was only going to post the highlights but I must have got a bit carried away. You know what zoo fans (or experts according to Leipzig:) ) are like.
 
The monkey house in the middle was empty from what I could tell and there was a section for chimpanzees here (maybe what you’re calling the green mile because that seems fitting) that were actually, what I would call, terrible. Long, skinny enclosures for what seemed like solitary chimpanzees.

That's definitely the "Green Mile", depressing isn't it? :(
 
That's definitely the "Green Mile", depressing isn't it? :(

It was so depressing. I was at the zoo for quite a while and this was the only exhibit that I didn't go back to for fear of wanting to set the apes free myself. Look at the animal liberator coming out in me. It all comes back to the fact that I, and I'm sure most people, would rather not see a particular animal than see it kept in poor conditions like that.
 
I tend to avoid that section whenever I go as well, which is probably why I've never seen the cuscus!
Those cages have one positive though, the rest of the enclosures look loads better in comparison. I know it's not a great thought but just looking at them makes me realise how far the zoo has come in terms of exhibitry even though it's not up to modern standards.
 
Glad to hear we were not the only people to be a little upset by some of the atrocious enclosures at Twycross. I know they can only do so much at a time but as I see it the top priority has to be the terrible chimp enclosures. To keep such intelligent animals in such appalling enclosures is criminal. All of the enclosures are far from ideal and all need updating but the bonobos and gorillas are not as bad as the chimps.

I understand that money could be an issue but if they can't improve the habitats for these animals then perhaps they should look at moving the animals on to a zoo that can provide better facilities. I would prefer Twycross to have no chimps than keep them in the decrepit sterile environment that they have to endure at present.

Please understand that I am not jumping on the "bash Twycross bandwaggon" that I un derstand has been running rife. I take exception to any zoo that houses animals in less than ideal conditions. These animals are ambassadors for their species and have the right to be housed in the best of facilities.
 
Did I miss the memo for anti-Twycross week?:)

Note, I don't disagree with pretty much all the criticism, I'm just feeling a little sorry for the place with all this hitting the fan at once.
 
Did I miss the memo for anti-Twycross week?:)

There's only so much zoo news one can talk about before the hatin' starts. But I seriously didn't realise that there was already another thread about all of this when I posted my thoughts.

@Brum

Cuscus? Really? Where are they?
 
Did I miss the memo for anti-Twycross week?:)

Note, I don't disagree with pretty much all the criticism, I'm just feeling a little sorry for the place with all this hitting the fan at once.

Yes, but the telling thing is nobody is defending the place, if it was Dudley being bashed there would be people sticking up for the place, does that mean that what has been stated is just so correct that nobody can even try to defend the zoo.
 
Shorts - I agree, whilst I added a little to the post by daystar (??) about their 1st & last visit? I tried to make it clear that I actually quite like Twycross, I certainly don't see it as a shockingly bad zoo and I've just had a PM conversation with a fellow z'chatter to that effect. Maybe it got lost in the mix - yes Himalaya is odd but I actually like it - in principle Chester has mooted a similar cafe that will be accessible from outside the zoo with opportunities to see a wee bit of inside of the zoo through the windows WITHOUT the patrons paying to actually enter the zoo - maybe it's inspired? only time will tell I suppose but with lots of attractions chasing public cash then they have to think a little outside of the box - IF Himalaya was funded with provisos that mean it's accessible without zoo entrance then I think they have gone a good way about it - the cafe is more than adequate - service is a little slow when I used it but I think the opportunity to watch the snow leopards cub grow, visit the shop and the art gallery makes it a little different - how long has it been open now? and has the zoo fed back any info on footfall and profits from it?
The staff I spoke to were certainly enthusiastic, helpful and keen to help their animals in whatever way they could from the messages I got from them, like most zoo keepers I talk to they all want more and better but they are normally inventive in doing what they can with what they have.
Times are tough financially and I do think we might cut Twycross a bit of slack here, yes things could improve (everywhere has places that could improve) but it's very far from being a terrible zoo.
 
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Did I miss the memo for anti-Twycross week?:)

Note, I don't disagree with pretty much all the criticism, I'm just feeling a little sorry for the place with all this hitting the fan at once.

Yes, it has had a tough couple of days, hasn't it!

It's really not that bad. I just feel it's lost its way a little bit. I can't really argue with many of the criticisms either.
 
Did I miss the memo for anti-Twycross week?:)

Note, I don't disagree with pretty much all the criticism, I'm just feeling a little sorry for the place with all this hitting the fan at once.
Shorts, it pains me to be so critical. Twycross was "our zoo" for many years. We were animal adopters and loved the place. Over the years we witnessed the downward spiral and in our opinion waste of money, not going to go into specifics. We just finally came to the conclusion that we could no longer support a zoo that didn't appear to put the welfare of their animals as a top priority.

As I said in a previous post this was our first visit in a long time and we were very much hoping to see a vast improvement. Our initial impression was very positive when we entered Himalaya and we were excited by it. Sadly it lasted only as long as we were in there. At times I was near to tears and to be honest after the initial walk around the chimp enclosures I couldn't bear to go near them again. To see old friends so obviously miserable broke my heart.

I truly hope Twycross can up its game because as things are at the moment I see no real hope for it. Zoo's play an increasingly important role in animal conservation, educating the public and allowing people to get up close and personal with animals that they can only see on TV. If this is what is needed to make people want to save their wild relatives then surely it needs to be done in the best way possible and sadly Twycross is failing in this.
 
Absolutely (Karoo & Maguari), I don't think it's a terrible zoo at all, it's more the fact that it's awash with "just adequate" enclosures, a number of which are becoming dangerously close to "below adequate" as time rolls on. Also,in recent history it has punched so below it's weight for a zoo with 500,000 annual visitors on a regular basis (compared with say Colchester/Marwell/Paignton with similar or less numbers). It faces serious pressure to improve/build a lot of enclosures in a short place of time otherwise in five years (say) it really is going to look very, very poor compared with other large UK zoos. I wish it all the best in the future, and cross my fingers -maybe they should hire YWP owners as consultants?:)
 
Shorts, it pains me to be so critical. Twycross was "our zoo" for many years. We were animal adopters and loved the place. Over the years we witnessed the downward spiral and in our opinion waste of money, not going to go into specifics. We just finally came to the conclusion that we could no longer support a zoo that didn't appear to put the welfare of their animals as a top priority.

I know what you're saying. It's my local zoo (30 minute drive) and whilst I used to be a member I ceased in frustration of seeing so many false starts, dead ends pursued, and money wasted. I instead became a member of a zoo where continual improvement and change could be witnessed (Colchester). I wanted to give money to an organisation that seemed to be able to use that money well not one where I expected it to be wasted. I'd love to be a member again, but Twycross has to earn it first.
 
Shorts lol, are you reading my mind. We often visit Colchester although it takes us 2/3 hours to get there. We are card carrying members of Banham Zoo and have recently started visiting YWP, which is starting to look exceedingly good. Told you we are zoo mad. I too would like to go back to Twycross and hope that this will be possible in the future.
 
I think that one of the big problems is that it seems to me atleast as though the zoo has tried to fit as many different species into a small space with no real thought of what goes where.
I understand that the majority of the enclosures have been around for a very long time but surely and not wanting to repeat myself or other people here but the 1 million pound spent on the "Elephant Trail" could have been used to improve the primate facilities rather than to built " a very nice dirt path".
It may sound like im being overly criticial but im struggling to see how a zoo which calls itself the World Primate Centre can have such poor conditions for some of its species. I was actually reading the zoos five year vision plan from its website which reads: -

At a time when the world's flora and fauna are under such great pressure, TZEMS is an organisation that cares and will strive to make a significant and meaningful difference.

Within five years, Twycross Zoo will be recognised as being one of the world's top fifteen zoos for our contribution in the areas of:
■Animal Welfare, Research, Conservation, Education and Sustainability. Sharing our learning on these topics using innovation in technology.
■Best business practice, being efficient, focussed and productive. With close attention paid to planning, ecologically sound design and environmental detail.
■Outstanding "Value for Money" for all who visit us. Providing fun, entertainment, learning and above all an opportunity to engage and assist us in achieving our vision. A standard bearer of excellent customer service, we will always listen to our visitor feedback, responding and adapting accordingly.
■Positive staff experience. We will be an employer of choice for the way we develop and care for our people and the opportunities we provide for them. Our first class leadership will ensure a fully engaged and happy workforce.

Now in all honesty can anybody say that they are achieving those targets?

I think the best thing that they could do would be to move out the majority of its Primate and mammal species, things such as the sealions, otters, Tapir, Bat eared fox etc and concentrate its time and whatever finances it has on becoming what it claims to be a "world Primate centre"

Concentrate on the great apes get their enclosures up to scratch especiall the chimps and then build on from there.
 
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