Hi. This is a very topical issue. I am helping give a workshop on the very subject at the International Association of Giraffe Care Professionals in San Francisco in February.
We are actively discussing this question within the IUCN giraffe specialist group. There is genetics work on the Thorncroft's giraffe, Central African and South Sudan giraffe populations, and Southern Africa that is either in progress or needs to be done before we know what the complete genetics picture for giraffes across Africa is, and it is likely to be a few more years before we have all of this information because getting genetic samples from some of these places is extremely difficult (e.g., Chad, Central African Republic, Democratic Republic Congo, Ethiopia, South Sudan). From the genetics work that I and others have done it looks like reticulated, Rothschilds, Masai, Angolan, Southern African, and West African giraffes are all reproductively isolated from each other. They are also all different morphologically in spot patterns and skull shape. By some species concepts these would be considered different species, and I personally think that they are. Before we can overhaul giraffe taxonomy though we need to have a thorough picture of their genetic differentiation and probably further morphological analysis.
Thanks much for reporting what you heard at the San Diego Safari Park. We researchers and conservationists are working increasingly with the zoo community to let them know that there are minimally six reproductively isolated groups that were thought of as subspecies because people assumed that they all interbred in the wild. They DON'T. They have not interbred with each other on the time scale of millions or hundreds of thousands of years. The assumption that they are "only" interbreeding subspecies and thus it doesn't matter if for example West African giraffes (now down to about 200 individuals) go extinct because there are plenty in Southern and Eastern Africa is very wrong. The West African giraffes probably are functionally a completely different species from other giraffe groups. If anyone wants to know more here is a link to an interview I did about the research (
BBC NEWS | Science/Nature | Not one but 'six giraffe species').
How does this relate to zoos? Many of the potential giraffe species are endangered (West Africa, Central African, Rothschilds, reticulated, possibly Masai [contrary to current assumptions]). Zoos have been telling visitors for many decades through zoo talks and tours, website information, exhibit graphics, and publications that there is only one species of giraffe and that it is in no conservation danger when the truth is the exact opposite

. The reason I pester folks here for pictures of zoo giraffe exhibit graphics from around the world is that I am trying to put together a database of what information is going out to the world through zoo giraffe exhibits so that we can hopefully work with the zoos to get out the urgent message that giraffes need conservation help.