My Niece visited yesterday and all I can say is she won't be going back to the zoo in the future.
In fact she described it as having a Christmas Dinner without the Turkey, Vegetables & Gravy (I take it she meant just Potatoes) and she's a member and will not be renewing her membership as she feels she's been misinformed by the zoo.
Each to their own, but this seems to be a case of cutting off her nose to spite her face.
She's a member, so the visit and repeat visits (until her membership ends) cost her nothing in entrance fees and she's decided to boycott arguably the best zoo in the UK because a handful of species (from the truly vast number throughout the whole zoo) weren't on display where she hoped they would be?
Presumably she was happy to become a member when Islands didn't exist so her visit was probably not much different to the zoo she admired when she originally joined?
Yes, Islands has been mishandled but I think some people, definitely including you niece, are letting frustration cloud their sense of perspective. I'm sure a lots of UK (Zoochat) members here would love Chester to be their local zoo, with or without Islands (finished or unfinished).