This means that things like the hiring of the top layer of managers, the budget of the zoos, the direction that the will go towards are ultimately decided by beaurocrats and politicians that have no real contact with the zoo itself. They don't know anything about what animals need, how the public perceives the zoo, whether or not something is value for money. They are guided by what the particular department that controls the zoo dictates. So the keepers, who are on the ground get very little real say in what happens.
I disagree with this statement Jay. Most of the larger government zoos (Taronga and Western Plains, the three Zoos Victoria properties, Perth Zoo etc.) are all government zoos, and all are administered via a Board and a CEO. While Guy Cooper is the CEO of Taronga and Western Plains Zoos, he answers to the Zoological Parks Board of NSW. The Board, like most zoo boards, is made up of a group of people from various fields of expertise (zoology, marketing, finance, science etc.). It is the Boards, the CEOs and the various Board Committees that ultimately decide on the direction of the zoos. And while some Board members, individually may not "know anything about what animals need", collectively, they make up a group of people that
does know what animals need, what public perceptions are, and how and where the money is going to come from to allow the zoos to continue to grow.
You might want to read the follow summaries of those Boards:
Taronga and Western Plains Zoos
Zoological Parks & Gardens Board
Perth Zoo Board - Perth Zoo - Western Australia
As I a keeper at one of those zoos for many years, I
thought (and I stress thought, as in
I used to think), that keepers had very little say in the direction of the zoos. And most certainly, in those days, keepers were
not usually involed in the long term strategic planning for the zoos, nor in large-scale exhibit design.
While zoos are predominantly about animals, and keepers take care of animals, there is a whole lot more to a zoo than only the keepers. Most large zoos these days have various planning teams, encompassing staff from all areas of the zoo (keepers, curators, marketers, educators, works staff, horticulture staff etc.) when new exhibits are being designed and planned. As is always the case when large numbers of people are involved in large projects, not all of the people get what they want all of the time, but by and large, keepers these days are most often included in exhibit design and implementation teams.
My experience has shown that generally, the keepers that complain that they are never listened to, and never involved in the planning processes, are often left out of these things for a particular reason

. There are most certainly a good number of well-respected keepers that are intimately involved in the planning processes

.