Interesting that a newspaper article should publicly complain about info they cannot get or zoo staff do not wish to comment on as yet. I find it a rather obsolete piece of journalism, jingoistic and not at all newsworthy to even bother to put to paper (other than the ego of the reporter has been severely damaged).
I didn't enjoy the tone of the article either. BUT, the zoo is terrible about sharing news, events that are happening, being planned etc. It truly is frustrating. There may be lots of reasons to keep something quiet. But the moment the zoo shares the information with visitors to the zoo then they should be actively sharing it with the world and they don't.
The best example I can give relates to the new polar bear cub. The first week of January a media relations zoo staff member gave an interview acknowledging the cub had lived and would be on exhibit soon. Then I read here that guest services was telling visitors that the cub would be on display around March break. The moment the zoo was prepared to acknowledge to ANYONE that the cub was alive it should have been shouting it from the rooftops and getting people excited to visit. One should not have to actually visit the zoo to find out about the cub or other happenings at the zoo. After caring for the animals and conservation efforts, getting people to the zoo should be the next priority. Increasing visitors equals increased revenue.
I wrote the zoo about this and shared my disappointment with how they were handling the cub news. The response back was an announcement was imminent. And it was - the cub was announced the next day. But the point was missed. The zoo kept quiet about the cub for more than a month after they first acknowledged to the public that he was alive and thriving. Visitors to the zoo knew more about the cub then the media and the public at large. The zoo needs to use the media to get people to the zoo. The zoo needs to build excitement about new exhibits, new babies, new animals as a way to generate excitement to get people to the zoo.
I'm willing to bet, that the white lions will not be announced until they are actually on exhibit. There will be no excitement in advance of them being on exhibit. And why not, because the zoo receives public money and does not have to act like a business that lives or dies by it's own actions and choices. And before everyone begins to yell at me, I would point to the San Diego Zoo as an example of what I think our zoo can be like. They announce breeding efforts, results, failures. They announce births before they are put on exhibit. They show pictures and videos of new exhibits and babies before the exhibits open. They post their renovation plans on their website with updates on how things are progressing. They know how to make someone like me (just me no kids) part with my money, something I have begged our zoo to do.
I love the zoo. I just want them to live up to their full potential. So long as they remain city owned and unionized, I doubt they will live up to that full potential. The handling of the announcement of the polar bear cub and the interview with the Star about the white lions are examples of the problems I see at the zoo.