I tend to notice this cute and "harmless" view for the many popular mammals in zoos, typically bears, big cats, and elephants. Quite the opposite view for reptiles, especially snakes. When I volunteered at my city's zoo, I can't say how many times I've heard people call the lions cute or want to touch the elephants but shudder in fear at the sight of a rat snake behind glass, or talk about harming said snake. I understand the fear of snakes and can respect it's a feeling someone can't help, but me personally, I think I'd be more willing to stick my hand in the snake's enclosure before attempting to hug a lion.