In light of the fact the facility is now losing even certifications, I went through and compiled the issues starting in June 2021 when things started going downhill, to be able to look at the big picture a little easier.
Disclaimer: Everything listed here is public information, via USDA reports, media releases, and Google reviews. I do not have any connections or inside knowledge regarding the Seaquarium and everything contained in this post is traceable to publicly viewable documentation. I have not intended to make anything sound worse than it may be/have been, aiming to keep to reported facts and avoid my own opinions. It is merely a compilation timeline.
USDA Inspection in Jun 2021 (under previous management)
Cited for the following issues, in abbreviated form:
- Numerous instances of veterinary advice being ignored by curators and keepers, including in regards to decreasing dietary intake of multiple animals (including Lolita), inappropriate requested show/training behaviors for elderly Lolita which resulted in reported injury to her jaw, moving Pacific White-sides into the same pool as Lolita against vet recommendations, feeding low quality/bad fish to Lolita.
- Insufficient barriers to keep the public back from Lolita’s show pool.
- Degrading facilities including peeling paint in the dolphin pools, inadequate fencing between dolphin pools which resulted in dolphins breaking into adjoining pools and injuring a conspecific, inappropriate temporary repairs to the sealion exhibit as well as flaking paint, cracked concrete flooring around drains, damaged cement and flaking paint in the main manatee exhibit, and several sealion areas were rust-stained.
- Inadequate shade for numerous marine mammals including Lolita, the dolphins, and the sealions. Multiple dolphins and Lolita documented to have eye lesions as an indirect result. Shade structures were in place by the time the report was delivered.
- Multiple animals were fed bad fish and several animals including Lolita were documented to have negative reactions.
- The water intake system from Biscayne Bay is older and was not appropriately treating water. The pinniped pools and one of the dolphin pools were observed to not have adequate circulation. Similarly the whale/lag pools were observed to be very turbid and had a high degree of particulate matter suspended in the water.
- Readings for chlorine levels were not matching and observed to be incorrect on several listings.
- A pump broke on the whale stadium and the backup pump was left off during the day as it was noisy. Lolita appeared agitated during the day, and a couple of days later exhibited white lines in her eyes indicative of chlorine irritation.
- A spike in chlorine was observed and the pump was turned off and the chorine management parts replaced. The chlorine levels proceeded to drop below the facility’s own recommended levels for an extended period of time (27 days.) Increased algae and agitated behavior was shortly thereafter observed throughout all of the park’s marine mammals on that system (dolphins, pinnipeds, manatees.) Water samples revealed several parasites and some animals were documented to have parasitic infections. A new UV sterilizer was added that addressed these issues.
- Facility representatives indicated they did not have any way of tracking individual dolphins when moving animals between pools, and multiple injuries and three deaths were documented in a timespan of roughly a year due to incompatible animals being put together.
No citations issued in USDA report posted Jul 12, 2021
December 2021 - Pacific White-side “Catalina” dies after possible aggression by Lolita. Seaworld took her back to try and care for her, but unfortunately she dies. In the June 2021 inspection report the lags were introduced against the advice of the veterinarians, and it was reported Lolita initially chased them to some extent.
Late 2021/early 2022 - The Seaquarium chooses to stop exhibiting Lolita in response to USDA presenting the Seaquarium with the ultimatum of stop exhibiting Lolita or lose their exhibitor’s license as they prepared to transfer ownership to The Dolphin Company. As a presumed result, Lolita and her areas are not inspected from now on in the reports until after her death with the remaining Pacific White-sides then resuming inspection.
USDA inspection in Jan 2022 (under previous management)
Cited for the following issues, in abbreviated form:
- Cited again for flaking paint and exposed concrete in the pinniped pools.
- Cited again for high chlorine levels in several pools on certain dates.
- Accumulation of iguana feces was noted in an area of the pinniped exhibits, and iguana feces were observed in the pool. 11 iguanas were observed in the immediate vicinity.
Feb/Mar 2022 - Miami Seaquarium transfers to The Dolphin Company
No citations issued in USDA report posted Feb 22, 2022
USDA inspection in Jul 2022 (under Dolphin Company)
Cited for the following issues, in abbreviated form:
- 9 out of 12 dolphins in Dolphin Harbor had their diets abruptly cut 60% without consulting or alerting the facility veterinarians. The diets were increased again after a few days but not to appropriate levels. Later vet assessments identified three animals as being very thin and well below their target weight ranges. All animals were scored low on body scoring. Staff complied with vet instructions to increase diets after it was discovered.
- Dolphin interactions with guests was also changed without consulting veterinarians from shaded areas to sunny areas. Number of guests was also increased without consulting vets.
- For the dolphins at Dolphin Harbor, there was an extreme number of documented instances of abnormal behavior (eg regurgitation) over nearly three months that were not being reported to the veterinarians. While each dolphin had a medical sheet document created by those overseeing the dolphins, these were not shared or mentioned to the veterinarians.
- Cited for handling of animals - when the Curator approached the managerial staff over the increasingly visible issues occurring at Dolphin Harbor there was significant resistance from the staff to change course. There were significant increases in unwanted behavior from the dolphins coinciding with the drop in food intake that were becoming concerning including breaking off training sessions, mouthing staff, poor attention span, and sinking during lineups. One dolphin was documented to suddenly more than triple average monthly incidents of inappropriate behaviors. Multiple other dolphins also showed a spike in aggressive/concerning behavior.
- There were multiple documented instances where staff continued to proceed with guest/dolphin encounters despite dolphins displaying aggression and/or not responding to trainers. Guests were mouthed or hit by dolphin flukes on multiple occasions. For all incidents involving guests staff proceeded despite dolphins displaying warning signs of aggression.
USDA inspection in Nov 2022 (under Dolphin Company)
Cited for the following issues, in abbreviated form:
- Again cited for rough edges and chipping paint in the pinniped areas.
- The perimeter fence had a section where there was a significant gap (12” x 14”) between the bottom of the fence that could readily be used by animals or potentially people to enter the facility grounds.
No citations issued in USDA report posted Jan 19, 2023
March 2023 - Seaquarium announces plans to return Lolita to the Pacific Northwest to a sea pen.
USDA inspection in Apr 2023 (under Dolphin Company)
Cited for the following issues, in abbreviated form:
- Again cited for cracking and flaking paint over the dolphin pools.
June 2023 - Lolita receives a clean bill of health and is okay’d for transport.
USDA inspection in Jul 2023 (under Dolphin Company)
Cited for the following issues, in abbreviated form:
- Facility was failing to recognize veterinary authority. Pacific White-side Elelo was recommended to be moved to a different facility in January and the move had not happened. The move recommendation came as the vet considered the facility to not have sufficient equipment to perform critical maintenance on the housing pool and the dolphin in question continued to ingest foreign objects from the pool degrading.
- Several employees reported a new manager from corporate was deliberately telling staff to not report to the veterinarian and was creating a problematic environment. Employees refused to give formal statements out of retaliation fears.
- The attending veterinarian was not being provided with requested equipment. It was noted the manatees have not been weighed in 5 years due to lack of working scales.
- Pacific White-side Elelo repeatedly ingested foreign objects and required veterinary care due to failure to appropriately maintain the pool.
- A manatee pool was documented to be without any shade structure for multiple days at a time on a couple of occasions.
- A veterinarian was terminated in March, leaving only a single veterinarian to care for all animals at the facility (over 100 mammals, birds, and reptiles, to say nothing of fish). This ground many normal vet procedures to a halt in favor of treating animals that were clearly sick.
- Cited for inappropriate mixing of dolphins again.
- Manatee “Romeo” had been housed alone for a couple of months as it was determined the facility did not meet the requirements to receive another manatee. As manatees do better in the presence of at least one other manatee, they were instructed to develop a plan to work things out in the meantime.
August 18, 2023 - Lolita dies. Later reports relate she was acting ill for several days prior. The Seaquarium had been posting daily updates on her health then suddenly stopped. USDA report comes out later from July stating the whale areas were in disrepair, manager was telling staff to not report to veterinarian, vet is not being provided with necessary medical equipment, and single vet is caring for the entire animal inventory. With that information public, it is rumored her death could have been preventable.
August 22, 2023 - two Pacific White-sides are confirmed to have arrived at Shedd Aquarium, with the transfer happening Aug 3.
September 25, 2023 - last Pacific White-side at the Seaquarium is transferred to SeaWorld San Antonio. There was talk of it being an “emergency move.”
USDA inspection in Oct 2023 (under Dolphin Company)
Cited for the following issues, in abbreviated form:
- Parrots had chewed significantly into the wall behind their cages in two places.
- Failure to acknowledge veterinarian authority; many recommended medical procedures had not been approved by the facility. The vet was also still not being provided requested medical equipment which prevented properly assessing animals. There was no access to a working anesthesia machine.
- Repeat citation for handing of animals - a dolphin was accidentally kicked in the mouth by a guest during a animal interaction, resulting in minor injury to the guest. The dolphin ignored trainers commands to return to them and the guest.
- Repeat citation as two different dolphins presented to trainers in the morning with foreign objects in their throats, one with a two inch nail, mangrove pod bits, and shell bits, the other with a bolt.
- Three times within a month the same dolphin jumped barriers to be with another social group without trainer consent.
- Repeat citation as the facility’s perimeter fence had numerous gaps beneath the fencing and in some areas the top barbed wire is drooping and pulling the fence below the required height.
- Ants were discovered in the vitamin cabinet for the marine mammals.
- Repeat citation for manatee “Romeo” still housed alone; while the facility implemented social interactions with trainers, it was done without consulting the veterinarian and there was no written plan.
- In the parrots area, there were multiple areas with flaking paint and rust.
- In the penguin exhibit the ceiling tends to condensate, which has led to mold as well as the paint is bubbling and starting to droop into the exhibit.
- In the trailer that is indoor housing for the parrots, there is a noxious odor that remains even after being cleaned. It is documented the facility has had air quality issues with the building before, leading to bird illness. Air purifiers have been implemented but there is still inadequate ventilation.
- There is still no completed enrichment plan for the birds housed at the facility, the penguins and flamingos are not included.
- In the flamingo area there is an area of poor drainage and also a trough that does not connect to a functional drain. Both areas had stagnant water with algae and visible bugs. They were stated to be flushed out roughly once a week.
November 2023 - Miami-Dade County gives the Seaquarium 45 days to fix the USDA citations or face the loss of their lease.
USDA inspection in Nov 2023 (under Dolphin Company)
Cited for the following issues, in abbreviated form:
- Inadequate number of staff, namely veterinary staff.
USDA inspection in Nov 2023 (under Dolphin Company)
Cited for the following issues, in abbreviated form:
- Repeat citation for the penguin building being in disrepair, including the metal frame holding the glass rusting and breaking off, paint peeling and breaking away from the walls and ceiling, and sections of drywall are breaking apart. Many screws are showing rust stains around them and the door frame into the exhibit is rusted all the way around.
- Repeat citation for the parrot housing, where the walls are still damaged and paint is peeling from the ceiling.
- Repeat citation for inadequate veterinary care. A manatee had notably progressing skin conditions and was untreatable due to lack of appropriate facilities and equipment. The manatee was scheduled to leave for a facility that could appropriately care for her, and the pre-shipment medical costs were covered by the receiving facility.
- The veterinarian has concerns that four different dolphins have ingested foreign objects due to gastric distress and abnormal samples. The vet still lacks appropriate equipment to inspect and treat these animals.
- Repeat citation for dolphin pools in disrepair, with rough edges and exposed concrete in the medical pool and another pool. While a work order was submitted in Aug, no work has been done and there is no timeline. Similarly, in the sealion exhibit there is a metal grate that was not re-secured properly, it was observed to be shifted and there is concern for the sealions shunting it aside and accessing part of the filtration system.
- Repeat citation for inadequate fencing; parts of the the fencing were rusted off at the attachment points and the fencing could easily be shifted significantly. In several areas the razor wire was hanging low and pulling the fence below the required minimum. The inspector observed stray cats readily entering and exiting the facility, and several employees reported seeing foxes on grounds.
- For over a month coliform counts in the sealion pool were excessively high, in some cases with no mitigation due to water level.
- Repeat citation for inadequate staffing, namely veterinary staff.
- Repeat citation for excessive rust in the parrot areas.
- The ventilation issue with the penguins remains unaddressed, with mold and drooping paint continuing. The air filter for the penguins ventilation duct was removed in Aug and was not replaced, allowing increased dust into the exhibit.
- The noxious odor in the parrot trailer continues with no steps for extra ventilation.
- There is no shelter of any sort in the flamingo yard.
- Most of the perching in the parrot area needs replaced. Much of it is badly chewed and in several areas stripped smooth. The area manager stated that attempts to order new perching and enrichment items were unsuccessful.
- The parrot enrichment plan does not account for the three birds that are feather plucked.
- Repeat citation for stagnant water in the flamingo pools. Additionally, the coliform count has been excessively high in the pool for the entirety of Nov despite expressed concern from the veterinarian. Industry standards are at or less than 1,000 MPN. All counts documented from the flamingo pool in Nov are >24,190.06 MPN
- Direct quote - “Based on the number of non-compliant items identified with this report, this facility does not have enough adequately trained employees that can maintain the professional acceptable level of husbandry and handling practices for the animals in their collection. Extensive maintenance is required for all bird areas to maintain enclosures in good repair for the safety and health of their birds.”
November 2023 - Animal welfare groups start protesting care of manatee “Romeo.” A few days later it is confirmed USFWS is in talks to move all of the Seaquarium’s manatees.
December 2023 - within the first week of December, USFWS basically confiscates the three remaining manatees at the Seaquarium with the help of Zoo Tampa and SeaWorld Orlando, among others. The manatees went to the mentioned facilities for medical assessment and care.
December 2023 - The Seaquarium fails to meet the Dec 15th deadline from Miami-Dade county. Searching for Seaquarium related jobs turns up more than a dozen listings, including keepers, managers, curator, trainers, and veterinary.
December 2023 - The Seaquarium receives a second notice of default from Miami-Dade County for owing the county over 87,000 in unpaid rent and infrastructure violations.
December 2023 - Dolphin Sundance dies - one of the four dolphins exhibiting gastric distress that the veterinarian expressed concern about not being able to properly assess in the November inspection.
January 2024 - Multiple vendors have spoken out that the Seaquarium has not paid them for services rendered months ago, including engineers, pest control, and water filtration.
January 2024 - Mayor of Miami is seeking to terminate the Seaquarium’s lease.
January 2024 - It is reported that USDA is prepared to seize 4 marine mammals, but the following day it is reported the Seaquarium has come into USDA compliance and no seizure occurs.
February 2024 - Miami Seaquarium loses its accreditation by the American Humane Society and is again in violation of the terms of its lease.
Further notes: Many recent reviews on Google are three stars or less, with many people citing poor animal care, the scathing USDA reports, and disappointing experiences. An increasing number of the ‘local guides’ are rating it low and saying to skip it. There are recent photos of the penguins, flamingos, and parrots where some of the citations by USDA are visible. None of the recent photos have very many guests visible. Numerous reviews mention the following: not as advertised, closed exhibits, boring, things being broken, short shows, filthy, not worth admission prices; even to the point of asking for their money back or calling it a scam. Several people mention it has become a shadow of what it used to be many years ago.
Lolita still is the header video for their Google profile, which probably isn't helping matters. Manatees are mentioned still on their about us page, which some people mention in their most recent reviews as misleading.
Most facilities recieve a USDA inspection once or maybe twice a year, some facilities with a good track record may go a year and half or even two years sometimes on one report. The Seaquarium is well above that average for 2023, and that's considering there could be a report or reports from December currently unreleased.