Hello. So we have had a family membership for the LA over the last several years. My wife went today with our 2 kids and her mother. When we renewed our membership we were allowed entrance to a member plus a guest if the other member isn't present. They gave her a hard time and forced my mother in law to purchase a ticket saying the membership stipulations had changed on July 1st when GLAZA parted ways. Neither my wife nor I remember seeing a correspondence detailing the new membership details. Even so, how is it fair that the membership benefits are changed after we have already completed the transaction for membership under other pretenses. Can anyone shed light on this?
I’d certainly recommend writing to the zoo directly about this. This is very poor customer service.