This post might not be in the correct thread, and I hope the moderators will move it if there is another more appropriate one I have failed to find.
The question of group behaviour came up on another thread last week, and I would like to distribute some details about a visit we had on Thursday last, the 11th July.
This was a pre-booked visit by a Czech photography group of 25 people who were on tour in the UK. Included in the group were keepers from two Czech zoos who had been introduced by their senior management, plus some other Czech zoo keepers who we did not know were coming.
Since opening the Park here in 1990 we have never experienced such bad behaviour - compared to which, any school group pales into complete insignificance. Once on site the group fragmented, and on numerous occasions its members were seen across guard barriers, and we have since received photographs from concerned members of the public - which I will upload if I can work out how.
Warnings were issued repeatedly by members of our staff, with increasing vigour as they were consistently ignored. Eventually at the point where our head-keeper was about to ring the Police, the major part of the group was confronted and threatened with eviction. At the point where the altercation was about to get physical, we were aggressively told that as they had paid to come in they had the right to go wherever they liked as they were photographers.
The group vandalised the time-line display on show in our tiger-tunnel and stole the maps which this included, and offered cash bribes to our staff to be taken into areas to see animals which were in official isolation.
The group and their coach were photographed - and of course we have on file all their details, including those of the organiser who we are told was the ring-leader and responsible for the worst of the behaviour. The incident dissipated only as the zoo closed, and left our staff somewhat dazed that a group of adults should behave in such a way.
I should say that afterwards we had sincere apologies (both on the day and in writing since) from the two keepers, who were also dismayed by the behaviour of most of their group, and were unable to distance themselves from it as it was led by the organiser and had also happened at other venues they had visited.
We have nine coaches of English school-children tomorrow, which I am certain will give no such problems.